|Love it! Too bad it has problems.|
It seemed to me that as my parents grew older, the effort to update their home and belongings just didn’t go well. I hate to think that I’m getting to that point. Perhaps “if it ain’t broke, don’t fix it” is the best adage ever.
As readers will know, in April we went to Sears and bought new appliances -- dishwasher, refrigerator, washer, and dryer. Initially we had our trials, and the saga with the fridge continues. It was delivered May 5 -- just a month ago.
Immediately, Mike began to mutter that it wasn’t cold enough. Hoping he was wrong, I assured him we just needed to adjust the settings. He still didn’t think it was cold enough, and to prove his point he bought a refrigerator thermometer. After a couple of days of taking readings from shelf to shelf, re-adjusting the temp controls and recording temps again, I had to admit he was right. On the lowest settings the fridge does not get colder than 40 – and is often quite a bit warmer.
So, I called Sears on Friday, May 29. After explaining the issue to the tech, she scheduled repair for Friday, June 5, between 1:00 and 5:00 p.m. Parts were ordered and shipped to our address. Though we have other things to do this weekend, we really came to town specifically to keep the repair appointment.
Long story short, we waited for the repairman all afternoon, and at 5:00, I initiated a call to Sears customer service. Ten minutes later the repairman from “Sears Home Repair” called. He apologized that he was running late but said he was on his way. (Who would think a service guy would work beyond 5:00, especially on Friday?) I explained that we were leaving for an evening engagement and couldn’t wait for him. He told me that he is booked out so far (not a recommendation for Sears appliances) that he could not immediately reschedule and had no idea when he could come -- certainly not this next week. And I told him that we spend summers at a second home and had already been inconvenienced by this repair call on a brand new refrigerator. That’s when he said, “You have 90 days to return it” – which is, of course, what we really want to do.
It’s not over yet – not until I sing. KW
[The second picture was taken at Wawawai on the Snake River where we picnicked with local geocachers last night.]