THE CUSTOMERS FROM HELL

Mild-mannered Kathy and Mike are now known as the “customers from hell” at Sears, owing to our not having our ducks in a row, as they say. I’m not kidding -- I don't think Sears wants us to darken their door again.

Deliveries come to the back door

Mike and I made several errors in our recent appliance order at Sears. While it was our fault, a reminder or two from the sales person would have kept evil from happening. Don’t tell me we’re the only discombobulated shoppers in the world, but in the end Sears was none too subtle in telling us the error of our ways.

“The delivery manager bawled me out for ordering the wrong size refrigerator for you folks,” said the sales person. “He said I should have made sure you were ordering the right one, but I told him I expect the customer to know what they want.”

So now I feel bad, but I agree with the delivery manager that if the sales person had asked one or two simple questions, she would have saved all of us some grief. After all, she’s the professional, isn’t she?  And even though the delivery manager was critical of her, he was none to forgiving of us either. (Since when did delivery personnel become powerful?)

Of course, I’ve learned my lesson -- should I ever, ever, ever buy appliances again. But still, I wonder if Sears really needed to let me know how bad I’ve been.

Waiting in line at Jo-Ann’s this morning, I heard a departing customer say to the cashier, “I caused you trouble. Thank you for your help.”

“You were worth every minute,” said the salesperson.

“And that,” I said to myself, “was the right response.” KW